A-Side Storage Frequently Asked Questions

What are your office hours?

Our office is open Monday through Friday from 9:00 AM to 5:00 PM.

What are your gate access hours?

Gate access hours are 6am-11pm every day.

What happens if I lose my gate code?

If you lose or forget your gate access code, simply log in to your account. Your gate access code can be found within your account dashboard. If you are unable to access your account or still need assistance, please contact our office and we'll be happy to help.

How do I rent a storage unit?

You can rent a unit online anytime through our website or contact our office for assistance. The rental process is quick and can often be completed in just a few minutes. Call 801-704-6000 for help.

Can I rent a unit online?

Yes. A-Side Storage offers online rentals, electronic lease signing, and online payments for your convenience. Click Rent Storage to begin.

What size storage unit do I need?

https://asidestorage.storageunitsoftware.com/pages/cheap-self-storage-springville

How much does a storage unit cost?

Pricing varies based on unit size, availability, and current promotions. Visit our website or contact us for current rates.

Are there any move-in specials?

We occasionally offer move-in specials and discounts. Check our website or contact our office for current offers.

Is there a deposit required?

We do not require a deposit at A-Side Storage.

Do I need to sign a lease?

Yes. All customers must have a signed Rental Agreement on file before accessing the facility.

Is the rental agreement month-to-month?

Yes. Our rentals are month-to-month, providing flexibility without a long-term commitment.

Can I move in today?

Yes. If a unit is available, you can complete your rental and move in the same day.

What payment methods do you accept?

We accept major credit cards, debit cards, and cash. Customers can make payments online through their account or in person during office hours.

Can I set up automatic payments?

Yes. AutoPay is available and is a great way to avoid late fees and ensure your account stays current.

When is rent due?

Rent is due on the first day of each month and should be paid in advance.

What happens if my payment is late?

Late fees may be assessed, and gate access may be restricted until your account is brought current.

Do you offer online bill pay?

Yes. Customers can make payments securely through their online account. Using their email as the username(all lowercase letters).

How do I update my payment information?

You can update your payment information through your online account or by contacting our office.

Is the facility secure?

We utilize security measures such as gated access and site monitoring to help protect the property.

Are there security cameras on-site?

Yes. Security cameras are used throughout the facility to help monitor activity.

Do I need insurance for my stored property?

Yes. Customers are responsible for maintaining insurance coverage on stored property.

Do you offer tenant protection plans?

Yes. Protection plan options are available during the rental process.

What items am I not allowed to store?

Hazardous materials, explosives, flammable liquids, perishable food, illegal items, and other prohibited materials are not allowed.

Can I store a vehicle?

Yes, depending on the unit type and available space. Contact us for vehicle storage options.

Can I store a boat?

Yes. depending on the unit type and available space. Contact us for boat storage options.

Can I store a trailer?

Yes. Trailer storage is available depending on the unit type and available space. Contact us for trailer storage options.

Can I store business inventory?

Yes. Many customers use our units to store business inventory, equipment, and supplies.

Can I store food?

No. Food and other perishable items are not permitted because they may attract pests and cause damage.

Can I use electricity in my unit?

No. Electrical use is prohibited unless specifically authorized in writing by management.

Can I work out of my storage unit?

No. Storage units are intended for storage only and may not be used as living or operating spaces.

Do I need my own lock?

Yes. Customers are responsible for securing their unit with their own lock.

What type of lock do you recommend?

We recommend a high-quality disc lock for the best level of security.

How do I terminate my rental agreement?

Contact our office and provide the required notice before moving out.

Do I need to give notice before moving out?

Yes. Advance notice is required to properly close your account and avoid additional charges.

Can I stop an auction once it has been scheduled?

In most cases, the full account balance must be paid before the auction date to stop the process.

How do I update my contact information?

You can update your information through your online account or by contacting our office.

What should I do if I forgot my login information?

Use the password recovery tools on the website or contact our office for assistance.

How do I sign my lease online?

Log into your account at asidestorage.com using your email address and follow the prompts to review and sign your lease. Please ensure that the entire email address is in lowercase letters.

Why can't I access the gate?

The most common reasons include past-due balances, an unsigned lease, incorrect gate credentials, or access outside posted gate hours.

How do I contact A-Side Storage?

You can reach us by phone at 801-704-6000 during regular office hours Monday-Friday 9am-5pm.

Who do I call if I need help after hours?

Please leave a message and we will return your call as soon as possible during normal business hours.

Why should I choose A-Side Storage?

We offer convenient online rentals, secure storage options, flexible month-to-month terms, and friendly local customer service.